HELP & FAQ

What currency are the prices do I see in the site?
All prices are in United State Dollar.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.

*Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Why does my USPS tracking number state 1-Day, 2-Day, 3-Day Delivery? Is it expedited?

USPS updated their shipping policy to reflect their new estimated transit times across the nation. This estimated time does not necessarily indicate expedited service.

Why did one order ship UPS, United Parcel Service, and another order ship USPS, United States Postal Service?

The weight and size of the order determines how your order shipped. Heavier orders, in general, ship via UPS while lighter orders ship with USPS.

Expedited orders are shipped UPS or USPS dependent on the weight and its destination.

How long will my package take to arrive?

Your order is being packed and shipped from our warehouse in NYC. Orders with standard shipping will take approximately 5 to 10 business days to be delivered. 

What are business days?

Business days are “regular” business operating days, Monday through Friday. Our warehouse does not ship on Saturday and Sunday.

When orders are packed in our warehouse in NYC a tracking number will be emailed to you. The tracking number allows you to see where your package is and when it will land on your doorstep.

Please note it may take up to 48 hours for tracking to display on the carrier’s site. There may be several days when it appears your package is not moving to its destination. This occurs when your package is on a long-haul truck or on a train. The tracking of your package is only updated when it reaches the next distribution center. It can take several days for a truck or train to arrive at its destination.

Why are certain products unavailable to ship Internationally?

There are some products that are unavailable for International Delivery. This can be due to logistical limitations that prevent us from sending products outside of the US. If we cannot sell a product using International Delivery, we will always show you on the product page.

What if I made a mistake on my address and need it fixed?

Once an order has been placed, we are unable to change the shipping address. Please contact us at support@enbcosmetics.com or (347) 624-9950. If your package is already in transit, we may not be able to correct the address. We cannot correct addresses on any international packages that has left the United States.

Can I cancel or change my order once it has been placed?

You can cancel your order with no penalty! You must cancel your order before it ships. Once the order been shipped, unfortunately, we are unable to change or cancel it.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your natural journey a success! Please send us an email to support@enbcosmetics.com and we will be happy to assist you in any way we can.

We do receive many emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.